Overview of Delivery Options

We offer a range of flexible and reliable delivery options designed to meet your needs. Whether you're looking for standard, express, or international shipping, our goal is to ensure your order reaches you safely and on time. Enjoy peace of mind with tracked shipments and transparent delivery times.
Place your order and select your preferred delivery method.
You will receive an order confirmation message.
Your shipment will be confirmed.
Pick up your order from the designated collection point.

In case you request a product return.

If the product is in good condition, the buyer has the right to cancel the distance contract within 5 days of receiving it. To exercise this right, the consumer must ensure the product is kept in its original condition. However, if the product is damaged due to reasons beyond the consumer's control, the right to cancel remains valid. Additionally, opening the product or testing its functionality—resulting in minor depreciation does not prevent the consumer from requesting a refund.

Product returns will not be accepted if any of the following essential items are missing:

  • All included product accessories;
  • The purchase receipt from the MAROSOAP platform;
  • The warranty card;
  • A service department report detailing the identified defect.
The amount paid for the product will be refunded within the specified period in accordance with applicable laws.

Frequently Asked Questions (FAQ)

My order hasn't arrived yet. Where is it?
  • Check your order status: Log in to your account on our platform and go to the "My Orders" section to review the status of your current order.
  • Track the shipment: If a tracking number was provided with your order confirmation, you can use it on the shipping company's website to track your shipment. Please note that the shipping method depends on the delivery company chosen by the customer before completing the payment.
  • Contact support: If you're unable to find the information you need or require further assistance, feel free to contact our support team via email or phone. We're here to help you track your order with ease.
Do you offer delivery on public holidays?
We do not provide delivery on public holidays. Any orders placed during public holidays will be processed as soon as business resumes. To ensure your orders are delivered on time, we recommend planning your shipments before public holidays. For further details on shipping schedules, feel free to contact our support team.
Do you deliver to my address?
Yes, we deliver to your address, depending on the chosen shipping company. We have partnerships with reliable shipping companies that cover most areas. Please ensure that you enter your complete address during checkout to confirm the delivery availability to your region. If you have any additional questions about available shipping options, feel free to contact our support team, and we will be happy to assist you.
Is next-day delivery available for all orders?
Our products are shipped directly from Morocco, and next-day delivery availability depends on the shipping company chosen and your location. Products are typically shipped the following day after the order is placed. For more information regarding shipping options and delivery timelines, please reach out to our support team for further assistance.
Do I need to be present to sign for the delivery?
In most cases, yes, a signature is required upon delivery to confirm receipt of the order. However, this may vary depending on the shipping company and the delivery option selected. If you are unavailable to sign for the package, you may be able to arrange for an alternative delivery or pick-up option. For more details, please contact our support team to assist you further.