This Return and Refund Policy is applicable to all purchases made on Marosoap.com, operated by
Marocraft LLC.
30-Day Excellence Guarantee - Your Beauty Satisfaction is Our Promise
1. Our Promise to You
At Marosoap, we're passionate about sharing Morocco's authentic beauty secrets with you. Every
handcrafted product is made with love using traditional methods passed down through generations.
We're so confident you'll love your authentic Moroccan beauty experience that we offer a
30-day money-back guarantee on all orders. Your satisfaction with these precious
beauty treasures is our absolute priority.
2. Return Eligibility
Items Eligible for Return:
- Products in original, completely unused, and unopened condition
- Items with original, unbroken seals, packaging, and labels
- Products returned within 30 days of delivery
- Items that arrived damaged or defective
Items NOT Eligible for Return:
- Products that have been opened, unsealed, or tested (due to health, safety, and hygiene
regulations)
- Items missing their original packaging or hygiene seals
- Products damaged by misuse or improper storage
- Items returned after the 30-day window
Please note: For health, safety, and hygiene reasons, we strictly cannot accept returns of
skincare products, soaps, or oils that have been opened or used.
3. Simple Return Process
1
Reach Out to Our Beauty Experts
Contact us at
[email protected] within 30 days. Our friendly team will help you find the
perfect solution for your beauty needs.
2
Get Personalized Assistance
We'll provide a Return Authorization Number and easy return instructions within 24 hours -
no hassle, just care.
3
Secure Your Beauty Treasures
Carefully package your authentic Moroccan products with the authorization number for safe
return.
4
Send Back Safely
Ship to our designated return facility. Please note: As our authentic products are
sourced internationally, all returns must be sent to our specified return center.
Customers are responsible for return shipping costs. We'll guide you through the
process.
5
Quick Refund Processing
Your refund will be processed within 5-7 business days once we receive and inspect your
return.
4. Refund Methods
- Original Payment Method: Refunds will be issued to your original payment method
- Processing Time: 5-7 business days after we receive your return
- Bank Processing: Your bank may take additional 3-5 business days to show the
credit
- Shipping Costs: Original shipping costs are non-refundable (except for
damaged/defective items)
5. Exchanges
We currently do not offer direct exchanges. If you need a different product:
- Return your original item following our return process
- Place a new order for the desired product
- This ensures faster processing and delivery
6. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us immediately at [email protected]
- Include photos of the damaged item and packaging
- We'll provide a pre-paid return label
- Full refund including original shipping costs
- Or replacement at no additional cost
7. International Returns
For international customers:
- Same 30-day return policy applies
- Customer responsible for return shipping costs
- We strongly recommend using tracked shipping
- Customs duties on returns are the customer's responsibility
- Refunds processed in original currency
8. Partial Returns
For bundle purchases:
- You may return individual items from a bundle, provided they are unopened
- Refund amount will be prorated based on individual item prices
- Bundle discount may be adjusted accordingly
- All returned items must meet our strict unopened eligibility criteria
9. Quality Guarantee
We're committed to quality:
- All products are handcrafted using traditional methods
- Natural variations in color and texture are normal
- If you're unsure about a product, contact us before opening it
- We're here to help you have the best experience
10. Refund Processing
Timeline:
- Return Authorization: Within 24 hours of request
- Inspection: 2-3 business days after we receive your return
- Refund Processing: 5-7 business days after approval
- Bank Credit: Additional 3-5 business days